Three phone calls yesterday, one this morning and a multitude of emails in between.
On the way home from work Google graced me with the following
Thanks for your email. We understand your concern, however please note that Google wallet randomly checks the customer details in order to provide secure shopping environment. whenever customers make use of certain Google Wallet features, Google Payment Corp. is required by financial regulations to obtain, verify, and record information that identifies each person who uses this service.
Please know that you are in no way obligated to provide us with this information. However, should you decide not to do so, your eligibility to use our product may be affected.
Kindly provide us with the requested information within 3 business days by filling out this form:
Basically the same rubbish that I’d been getting from them the last couple of days and still absolutely no valid explanation as to not only why the review was triggered and why they required such personal information (esp considering they still had nothing to cross check it against).
I still hadn’t been contacted by either Justin or Mel (the call center managers) despite being promised on three occasions that one or the other would call me.
Last night as a final email reply I responded to the above with the following
Hello,Firstly, If you understood my concerns then we wouldn’t be in this position so please do not try and placate me with feigned sympathy.Secondly please indicate which particular Google Wallet feature that I have made use of that required Google Payment Corp to request unnecessary and unjustifiable amounts of personal information from it customers for. I have used Google Wallet to purchase applications over the last two years and have yet to experience this issue. I should also note that the original terms and conditions that I agreed to are not the current terms listed on your website. Were the terms and conditions phrased such I would have never agreed to them .Thirdly please outline the ways in which my eligibility to use your product may be affected. It is important that I be able to make an informed decision regarding this matterFourthly it is still apparent that you have not read fully the concerns that I outlaid in my initial email. If you had done so then I would have expected any reply to even briefly touch on the matters raised. I am afraid that I must request you to do so before we proceed further.I have escalated this issue with the Google Wallet Helpdesk and now must request to do so within the verification department. The fact that you (I would address you by name yet you have not afforded me the common courtesy of letting me know who I am conversing with) find it unnecessary to follow common grammar guidelines by capitalizing the first letter of the first word of a sentence, combined with the fact that you seem to be unable to read my replies leads me to believe that I am dealing with an idiot. As such I do not feel it appropriate to send you such confidential personal information.Please arrange for your superior to contact me within 3 business days via the details held with the Google Wallet Helpdesk
This morning the final call was made to the “Helpdesk”. I then went and got an iPhone